Director of Telecommunications
Core
Strategic and operational leadership for enterprise-wide telecommunication systems, contact center strategy, and mobile device programs to support clinical operations and health plan services.
Role type
Director of Telecommunications and Contact Center Strategy
Builds
Enterprise voice infrastructure, contact center solutions, and mobile device programs for a health system and health plan
Domain
Healthcare / Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic planning, enterprise voice platform management, contact center operations, cloud migration, vendor management, budgeting, HIPAA compliance, cross-functional leadership
Preferred skills
Master's degree, Avaya/Cisco certifications, AI virtual agent implementation, omnichannel integration
Technologies
RingCentral, Avaya, Cisco, NICE CXone, VoIP, SIP, UCaaS, Epic, Salesforce, M365, IVR, chatbots
Responsibilities
Lead multi-year strategy for telephony and contact center modernization; oversee day-to-day operations of voice infrastructure across multiple sites; direct teams of telecom engineers; manage vendor relationships and budgets; integrate communication platforms with EHR and CRM systems; drive digital transformation of voice and mobility systems
Seniority
Director, strategic leadership & operational oversight
