Principal Implementation Engineer, Customer Support
Core
Principal Implementation Engineer leading technical planning and execution of new deployments for large Enterprise engagements, acting as a Subject Matter Expert for Bitwarden's suite of services.
Role type
Principal Implementation Engineer (Customer Support)
Builds
Customer production deployments and adoption of new features for the Bitwarden platform
Domain
Identity security, cloud infrastructure, and enterprise IT
Required skills
Linux, Windows, macOS, Docker, Kubernetes, Bash, PowerShell, Active Directory, LDAP, GCP, AWS, Azure, SQL, TCP/IP, DNS, HTTP, SMTP, SAML, OpenID Connect, TLS/SSL, PKI
Preferred skills
Bitwarden, NFS, SMB/CIFS, Block storage, NGINX, Android, iOS, GitHub
Technologies
Bitwarden, Linux, Windows, macOS, Docker, Kubernetes, Podman, NFS, SMB/CIFS, Block storage, Bash, PowerShell, Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta, GCP, AWS, Azure, Android, iOS, GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, SMTP, SAML, OpenID Connect, TLS/SSL, PKI
Responsibilities
Lead technical planning and execution of new deployments for large Enterprise engagements; Advise customers on industry best practices for the full stack of Bitwarden; Solve customer issues and identify future solutions; Serve as a dedicated customer point of contact; Participate in customer quarterly business reviews and environment audits; Collaborate with Engineering to triage bug reports and feature requests; Lead knowledge sharing and internal team projects including environment replication and automations.
Seniority
Principal, hands-on IC with mentorship