Patient Access Lead-Onsite VARIED HOURS
Core
Overseeing daily front-end operations within the patient access department, ensuring efficient registration, insurance verification, scheduling, and financial clearance processes.
Role type
Patient Access Team Lead (working lead)
Builds
Hospital patient registration and admission workflows
Domain
Healthcare / Hospital Operations
Required skills
Patient access operations, insurance verification, staff performance monitoring, workflow improvement, problem resolution, training, Microsoft Office, medical terminology
Preferred skills
Safety net/acute care experience, process improvement, bilingual (English/Spanish), financial counseling knowledge
Responsibilities
Lead and support Patient Access Reps in daily operations including registration, admissions, and insurance verification; Monitor productivity, quality, and service standard; Support department leadership with reporting, performance metrics, and workflow improvements; Assist in resolving complex patient issues, insurance issues, and escalate concerns to upper management; Supports departmental flexibility to meet high patient volumes across all hospital areas, which may include reassignment or shift changes; Provides runner support during high‑volume days; Aids in creating and updating daily staff assignments/rotations; Completes daily rounds to ensure timely staff breaks and work completion; Oversees all workflows related to screening patients for Hospital Presumptive Eligibility (HPE) Medi‑Cal applications; Supports the department in achieving established performance targets; Performs all other duties as assigned; Demonstrates reliability and dependability by reporting to work when scheduled; Works with Leadership to assist in workflow development when workflow changes are needed; Assists in the training of all new staff; Required to assist the hospital in the event of an internal or external disaster; Communicates any potential issues to the shift or on‑call supervisor in real time; Models’ positive communication and strong team‑building skills; effectively directs and manage workload with minimal supervision, demonstrates autonomy and initiative in identifying and resolving issues; Takes responsibility for personal performance, ensuring accuracy of work and consistent achievement of goals; Must complete all learning modules (at hospital and at Guidehouse) by assigned date; Must complete Self-evaluation and give to Supervisor/designee by assigned date; Must attend required meetings, both organizational and departmental; Leads experience support professionals who exercise latitude and independence in assignments; Applies job knowledge and procedures to accomplish tasks and solve problems, also provides guidance to junior employees; Regularly communicates with leadership and staff to maintain goals of strategic importance to the organization; Follows operating guidelines and identifies opportunities for enhancement in process to improve effectiveness of job area; Responsible for leading daily operations or act as assistant to supervisor; Works under minimal supervision.
Seniority
Mid-level, hands-on IC