Technical Content Specialist
Core
Build the Customer Education function from the ground up, owning Help Center, FAQs, release notes, in-app copy, and API documentation to ensure a connected customer experience.
Role type
Senior Technical Content Specialist (Customer Education)
Builds
Customer education content including product guides, FAQs, release notes, API documentation, and visual tutorials (GIFs, screen recordings).
Domain
B2B SaaS / AI-native enterprise software
Deliverable
dashboards & analysis
Required skills
Technical writing, API documentation, product documentation, AI tool fluency, documentation tool proficiency (GitBook, Confluence, etc.), visual content creation
Preferred skills
Experience with modern documentation platforms, API documentation expertise
Technologies
GitBook, Document360, Intercom, Zendesk, Confluence, Claude, ChatGPT, Cursor
Responsibilities
Define documentation standards and systems, write and maintain API documentation, create visual tutorials, translate product changes into customer-facing release notes, collaborate with Product and Engineering teams
Seniority
Mid-level, hands-on IC
