Customer Support Representative
Core
Front-line support role resolving product and service issues for real estate agents and teams using the Brivity platform.
Role type
Customer Support Representative
Builds
Customer experience and issue resolution for real estate professionals
Domain
Real estate technology
Deliverable
client delivery
Required skills
Verbal and written communication, Product knowledge, Multitasking, Analytical thinking, Empathy, Process improvement (via careerplan.io/jobs/4625587005-customer-support-representative-at-place)
Preferred skills
AI tool proficiency, Technical skill growth
Technologies
Brivity platform, Support ticketing tools, AI tools
Responsibilities
Resolve product or service issues by clarifying concerns and determining solutions, Deliver accurate information via calls, chats, and tickets, Manage high volumes of interactions, Identify recurring issues and communicate trends to leadership, Recommend process or product improvements, Meet service-level targets, Handle complaints with empathy, Follow communication standards and guidelines
Seniority
Individual Contributor, Entry to Mid-level