Technical Support Engineer
Core
Provide technical support and onboarding for customers building integrations using APIs, authentication, and SDKs.
Role type
Senior Technical Support Engineer (API/Integration)
Builds
Customer-facing support for a low-code integration platform connecting products to third-party apps
Domain
SaaS / Integration Platform / Developer Tools
Deliverable
client delivery
Required skills
API troubleshooting (REST, GraphQL, webhooks), authentication (OAuth 2.0, JWT), log analysis, TypeScript/JavaScript debugging, JSON/XML/YAML/CSV parsing
Preferred skills
AI-assisted development tools (Claude Code, Cursor), production code writing
Technologies
TypeScript, JavaScript, REST, GraphQL, OAuth 2.0, JWT, JSON, XML, YAML, CSV
Responsibilities
Triage and prioritize customer issues and feature requests; troubleshoot API requests, webhooks, and authentication; escalate complex issues with reproduction steps; partner with internal teams on escalations; participate in on-call rotation for critical incidents
Seniority
Mid-Senior, hands-on IC