Senior Director, Professional Services
Core
Strategic business leader accountable for the operational and financial performance of the onboarding and implementations function, overseeing internal teams and external partners to deliver projects efficiently and profitably.
Role type
Senior Director, Professional Services (Strategic IC)
Builds
Scalable implementation delivery engine for a collaborative grantmaking platform
Domain
SaaS / Grantmaking / Nonprofit Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
P&L management, financial forecasting, partner ecosystem leadership, delivery governance, team scaling, PSA tool expertise, SaaS implementation strategy
Preferred skills
Grants management domain knowledge, scaling PS in high-growth SaaS, MBA
Technologies
Rocketlane, Planhat
Responsibilities
Operate Professional Services as a strategic business function accountable for P&L performance; Develop financial forecasts, staffing models, and pricing strategies; Lead and enable an external implementation partner ecosystem; Establish delivery methodologies and governance standards; Partner with Sales and Product to align delivery with product evolution; Build and mentor a team of project managers and solution builders
Seniority
Senior Director, hands-on leadership