Customer Experience Lead
Core
Design and deliver customer experience strategies to improve satisfaction, eliminate friction, and build long-term relationships by translating insights into actionable initiatives.
Role type
Customer Experience Lead
Builds
Customer experience strategies and whole-of-relationship customer journeys
Domain
Insurance and Road Service
Deliverable
product features
Required skills
Strategic thinking, Data analysis, Storytelling, Stakeholder engagement, Emotional intelligence, Budgeting
Preferred skills
Understanding of membership models, Knowledge of the South Australian market
Technologies
Qualtrics, Tableau, Power BI
Responsibilities
Design and deliver customer experience strategies, Translate customer insights into actionable initiatives, Champion a whole-of-relationship view, Analyse data to uncover trends, Bring the customer voice to life through storytelling, Oversee the employee 'idea box' channel
Seniority
Mid-Senior, hands-on IC
