Operations Representative
Core
Manage customer backend setup, plan updates, and billing tasks on a global connectivity platform for enterprise clients.
Role type
Operations Representative
Builds
Customer service plans and billing cycles for enterprise data connectivity
Domain
Telecommunications / IoT / Enterprise Connectivity
Required skills
MS Excel (VLOOKUP, match, pivot), operational problem solving, project management tool usage, attention to detail, independent work management (via careerplan.io/jobs/46-00E-1F-275-operations-representative)
Preferred skills
Mobile roaming flow understanding, technical skills, prior operational role experience, Bachelor's degree
Technologies
Monday, Zendesk, Webbing platform
Responsibilities
Handle customer setup and changes, support agents with platform requests, build and update customer plans, perform monthly billing tasks, plan operations maintenance activities, perform basic QA for new platform features
Seniority
Individual Contributor
