Customer Service Manager - Expression of Interest
Core
Lead campus operations and service teams to deliver a seamless student experience in a high-growth tutoring ecosystem.
Role type
Campus Operations Manager
Builds
On-campus tutoring services for high school students and medical test prep candidates
Domain
Education / Tutoring
Deliverable
product features
Required skills
Campus ownership, team leadership, operational excellence, student experience stewardship, trial conversion management, tutor enablement, process improvement, quality assurance, crisis management
Preferred skills
Education/retail/hospitality background, on-site presence, problem-solving, continuous improvement mindset
Technologies
N/A
Responsibilities
Manage campus safety and organization, lead and develop service teams, oversee daily operations and student journey, manage trial experiences and conversions, enable tutors, improve workflows, audit standards, and handle crisis situations
Seniority
Mid-Senior, hands-on IC
