Customer Service Representative
Core
Provide exceptional support to customers by resolving queries, handling complaints, and managing shipping and freight processes.
Role type
Customer Service Representative (Transport/Logistics)
Builds
Customer satisfaction and efficient resolution of shipping/logistics issues
Domain
Transport and Logistics
Deliverable
client delivery
Required skills
Shipping and freight process knowledge, Transport or logistics experience, Clear communication, Active listening, Complaint resolution, Adaptability, Multi-tasking, Attention to detail, Conflict de-escalation
Responsibilities
Convey information clearly to customers and stakeholders, Listen to and address customer needs and concerns, Handle complaints and resolve issues promptly, Adapt to changing circumstances and troubleshoot issues, Manage schedules and track shipments, Provide feedback to improve processes, Manage and de-escalate conflicts