Administration Officer
On-site
Core
First point of contact for property owners, tenants, property managers, and suppliers, delivering exceptional service and ensuring smooth operations.
Role type
Customer service and administration officer
Builds
Customer communications and operational workflows for property management
Domain
Property management / Real estate
Deliverable
dashboards & analysis
Required skills
inbound call handling, outbound call management, web form processing, email processing, data entry, customer de-escalation, attention to detail
Responsibilities
Handle inbound calls addressing inquiries and requests; Make outbound calls for follow-ups and updates; Process web forms and emails following workflows; Provide professional and courteous customer service