Solutions Architect (PST/EST Customer hours)
Core
Primary technical advisor and hands-on builder for enterprise customers, designing and implementing Work AI integrations, AI agents, and RAG workflows within their existing environments.
Role type
Senior Solutions Architect (Post-Sales/Pre-Sales)
Builds
Working prototypes, custom integrations, and AI agent workflows using Glean APIs and LLMs.
Domain
Enterprise AI / Workforce Intelligence / SaaS Integration
Deliverable
production ML models | product features
Required skills
Software development (Python, Java, Go), RAG pipelines, LLM integration, API design, Cloud architecture (AWS/GCP/Azure), Technical debugging, Networking expertise
Preferred skills
Pre/Post-sales SA experience, AI developer tooling (LangChain, MCP), Security audit frameworks
Technologies
Glean APIs, RAG, MCP, LangChain, Vector databases, Python, Java, Go, AWS, GCP, Azure
Responsibilities
Build working prototypes and tools directly with customers, onboard new data sources and implement custom integrations, troubleshoot technical issues and resolve end-to-end transaction tracing, drive expansion opportunities for AI agents and applications, provide training to customer technical resources, collaborate with Product and Engineering on product improvements
Seniority
Senior (6-10 years experience)