Customer Success Analyst (Fresher / Intern-to-Fresher Conversion)
Core
Human judgment layer for an AI hotel operations platform, resolving edge cases in bookings, refunds, and guest issues.
Role type
Customer Success Analyst (Fresher/Intern)
Builds
Resolved guest and partner issues, feedback loops for AI automation improvement
Domain
Hospitality technology / AI operations
Deliverable
client delivery
Required skills
End-to-end ticket resolution, proactive issue flagging, human communication, SOP adherence, partner training, escalation management, product feedback
Preferred skills
Fast software adoption, process-first mindset
Technologies
Zoho Desk
Responsibilities
Own tickets end-to-end in Zoho Desk, flag problems before escalation, communicate via calls/email/chat, follow SOPs for refunds/cancellations, train hotel partners on dashboards, escalate complex disputes, feed insights to Product and Engineering
Seniority
Entry-level (Fresher/Intern-to-Fresher)