Revenue Recovery Representatives
Core
Contact delinquent customers via phone, mail, and in-person to collect overdue payments and resolve billing issues.
Role type
B2C collections representative
Builds
Cash flow recovery for security and automation solutions
Domain
Security services / B2C collections
Deliverable
client delivery
Required skills
telephone communication, contract review, payment arrangement negotiation, dunning letter preparation, daily activity documentation, multi-tasking
Preferred skills
B2C collections experience, soft collections experience
Responsibilities
Place outbound calls to delinquent customers to collect past due billing, Receive inbound calls from customers regarding payments or payment arrangements, Print, fold, and mail dunning letters to delinquent customers, Confer with customers to determine reasons for overdue payments and review contract terms, Place accounts on hold for incoming orders until payment is received, Document daily collections activity including emails and calls, Audit the cancel reason report on a monthly basis