Application Support Analyst - Maruti Suzuki India Ltd
Core
L2/L3 application support for enterprise applications ensuring 24x7 availability and SLA-driven operations.
Role type
Senior Application Support Analyst
Builds
Application stability and business continuity
Domain
Automotive IT / Enterprise Application Support
Required skills
Oracle Forms & Reports, PL/SQL, SQL, .NET, Splunk, AppDynamics, Postman, SoapUI, ITIL Incident/Problem/Change Management, RCA, SLA/KPI tracking
Preferred skills
Support automation, data-level issue resolution, vendor coordination
Technologies
Oracle Stack, .NET, Java, Python, Splunk, AppDynamics, Postman, SoapUI
Responsibilities
Manage incident, service request & problem lifecycle; Perform RCA, bug identification, defect replication & performance troubleshooting; Handle application configuration, master data & workflow support; Enable monitoring, log analysis & proactive issue detection; Support change & release from application perspective; Coordinate with business users, vendors & development teams
Seniority
Senior, hands-on IC