Care Coach
Core
Coordinate care for higher risk members to drive behavior change and improved health outcomes through a shared coaching model.
Role type
Senior IC health coach (clinical care coordination)
Builds
Digital care delivery services for Maven members
Domain
Digital health / Maternity and family planning
Required skills
Motivational interviewing, SMART goal setting, clinical program adherence, telehealth competency, data monitoring, cross-functional collaboration, health education, behavior modification techniques
Preferred skills
Health coaching certification (NBC-HWC/ICF), maternity/fertility care experience, start-up environment experience, multi-modal communication (video/text/phone), AI tool integration, CRM/EHR/Zendesk proficiency
Technologies
Google Suite, CRM platforms, EHRs, Zendesk, telehealth platforms
Responsibilities
Drive program engagement and optimize opt-in rates, co-create and track SMART goals with members, manage caseload via messaging and video appointments, collaborate with providers to translate clinical recommendations, monitor member health data to identify risks, coordinate across digital and in-person networks, provide personalized health education, ensure timely coverage for all members
Seniority
Mid-level, hands-on IC