Technical Customer Success Manager
Core
Technical Customer Success Manager supporting enterprise customers with EDI feeds, integrations, and product troubleshooting for a benefits SaaS platform.
Role type
Technical Customer Success Manager
Builds
Customer success outcomes via EDI integration support and product feature adoption
Domain
Healthcare benefits / SaaS / EDI
Deliverable
client delivery
Required skills
EDI feeds, SFTP, API integration, Salesforce CRM, Jira, technical documentation, enterprise customer support, project management
Preferred skills
Benefits industry knowledge, cross-functional collaboration, writing feature requests/bug tickets
Responsibilities
Facilitate and monitor EDI Feeds with new customers and their BenAdmin/Payroll providers; Maintain deep product understanding to discuss relevant features with customers; Collect and structure customer feedback to prioritize requests; Analyze and triage technical issues using product architecture knowledge; Write and manage technical documentation for internal teams and external customers.
Seniority
Mid-level, hands-on IC