Junior Service Desk Engineer
Core
Provide first-level IT support to global users via calls, chats, and tickets, resolving basic technical issues with operating systems, MS Office, email, and peripherals.
Role type
Junior Service Desk Engineer
Builds
IT support services for global users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
troubleshooting, incident management, documentation, problem solving, analytical thinking
Preferred skills
learning agility, customer service orientation, teamwork
Technologies
Windows, MS Office, ticketing systems
Responsibilities
Log and manage incidents and service requests, diagnose and resolve basic technical issues, escalate complex issues, maintain documentation, follow IT policies and security guidelines, work rotational night shifts.
Seniority
Junior, entry-level