Sustaining Engineer

Hungary💼 Full-time🗓 2026-08-06 → 2026-09-26

Core

Mid-level Sustaining Engineer acting as a technical bridge between customers and developers for MetaDefender Managed File Transfer (MFT), diagnosing issues, implementing fixes, and routing enhancements.

Role type

mid-level sustaining engineer (file transfer security)

Builds

MetaDefender Managed File Transfer (MFT) platform

Domain

cybersecurity, file transfer, IT/OT/ICS infrastructure

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

C# debugging and patching, MSSQL scripting, infrastructure stack reasoning, bug triage, knowledge base management, AI tool development

Preferred skills

weekend on-call readiness

Technologies

C#, MSSQL

Responsibilities

Triage customer-escalated bugs and technical questions; diagnose issues and implement C# fixes; write and run MSSQL scripts for one-off customer fixes; join ad hoc customer calls to troubleshoot live issues; build and maintain a knowledge base for recurring issues; develop AI tools to improve escalation handling.

Seniority

Mid-level, hands-on IC

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About Opswat

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.