MNSW - Service Delivery Manager , Workforce Demand and Capacity
Core
Lead workforce planning, demand forecasting, and performance management for a skilled interpreter and translator workforce to ensure sustainable delivery of essential language services across NSW.
Role type
Senior Service Delivery Manager (Workforce Planning & Capacity)
Builds
A responsive, sustainable, and data-driven workforce of interpreters and translators
Domain
Public sector / Multicultural services / Language services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Workforce planning, demand forecasting, data analysis, dashboard development, performance management, recruitment planning, stakeholder engagement, strategic leadership
Preferred skills
Operational management in high-volume environments, succession planning, continuous improvement initiatives
Technologies
Dashboards, workforce metrics, performance reporting tools
Responsibilities
Lead workforce planning and demand forecasting; Analyse workforce and service demand data; Develop dashboards and reports for decision-making; Manage performance and engagement of a diverse pool of casual interpreters and translators; Drive workforce sustainability through recruitment and capability development; Partner with leaders to optimize workforce allocation
Seniority
Senior, hands-on IC with strategic oversight
