Team Lead - Great Start (HB)
Core
Lead a team of Patient Account Representatives in a call center environment to manage revenue cycle reimbursement, self-pay recovery, and account adjustments for healthcare clients.
Role type
Team Lead / Subject Matter Expert in Revenue Cycle Operations
Builds
Patient account resolution and revenue cycle processes for healthcare clients
Domain
Healthcare / Insurance / Revenue Cycle Management
Required skills
Account Review, Appeals & Denials, Medicare/Medicaid, Insurance Follow-up, Customer Service, Billing, UB-04 & CMS 1500, Reporting, Training, Subject Matter Expertise
Preferred skills
HB experience, Healthcare field experience (3-5 years), Windows environment proficiency
Technologies
METRIX, internal host systems, call center platforms, Word, Excel
Responsibilities
Provide training and feedback to Patient Account Representatives; review reimbursement accuracy and timeliness; coordinate PFS Follow-up activities; manage task dashboards and work queues; prepare productivity and payment reports; assist in implementing standards and guidelines.
Seniority
Senior, hands-on IC with team leadership
