Líder Técnico (a) de Engenharia de Software CX AI Copilot
Core
Lead the evolution of an AI copilot integrated into a CRM to help customer service representatives resolve cases faster and with more confidence.
Role type
Senior IC software engineering leader (GenAI/Copilot)
Builds
AI copilot services and interfaces for customer service teams
Domain
E-commerce / Customer Service / Generative AI
Deliverable
production ML models
Required skills
Go, React, TypeScript, distributed systems, GenAI/LLMs, MCP servers, automated testing, code review, production operations
Preferred skills
Experience with Nordic, Fury ecosystem, skills development
Technologies
Go, React, TypeScript, GenAI, LLMs, MCP, Nordic, Fury
Responsibilities
Define technical architecture for the AI copilot, develop services and interfaces, translate customer service needs into end-to-end solutions, guide the team on quality and production operations
Seniority
Senior, hands-on IC
