Representante de Cobranças - Pessoa com Deficiência - Mercado Pago
Core
Conduct debt collection negotiations via phone to recover credit and improve service quality for customers in Latin America.
Role type
Senior IC debt collection agent
Builds
Credit recovery outcomes and customer service quality
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Phone negotiation, data analysis, objection handling, goal achievement, process improvement
Preferred skills
Prior experience in debt collection or customer service, familiarity with GenAI
Technologies
GenAI, internal collection tools
Responsibilities
Analyze and interpret collection tool data to identify relevant information for customer calls; Offer tailored negotiation conditions based on customer arrears; Handle phone calls to probe, propose resolutions, and overcome objections; Meet daily productivity, credit recovery, and quality targets; Suggest process improvements to supervisors.