IT Helpdesk & Support
Core
Provide Level 1 and 2 IT support to staff across Mable and HomeMade, ensuring productivity, security, and connectivity while driving automation and AI adoption.
Role type
Senior IC IT Helpdesk & Support Engineer
Builds
IT support services, automated workflows, and self-help content for internal users
Domain
Healthtech / IT Operations
Required skills
ITIL-aligned incident/problem/change management, cloud identity administration (Google Workspace/Microsoft 365), endpoint management (JumpCloud/Intune), ITSM tools (Jira/ServiceNow), troubleshooting laptops/SaaS/networking, automation scripting, AI tool usage
Preferred skills
Atlassian administration, Zoom Contact Center experience, relevant IT certifications (ITIL/CompTIA)
Technologies
Google Workspace, JumpCloud, Slack, Atlassian, Zoom, Jira Service Management, ServiceNow, Freshservice, Claude, ChatGPT, Copilot
Responsibilities
Troubleshoot and resolve IT issues for staff, administer core SaaS and collaboration platforms, manage identity and access lifecycle, maintain endpoint security and patching, create knowledge base articles, automate service requests and asset management, use AI tools to enhance troubleshooting and documentation
Seniority
Mid-level, hands-on IC