Patient Navigator
Core
A non-clinical support role guiding cancer patients through their treatment journey from referral to radiation therapy commencement.
Role type
Patient Navigator (Healthcare Support)
Builds
Patient care pathways and treatment coordination
Domain
Healthcare / Oncology
Deliverable
client delivery
Required skills
healthcare experience, appointment coordination, patient communication, barrier resolution, billing and insurance navigation, process tracking, system proficiency
Preferred skills
oncology pathway knowledge, program implementation experience
Responsibilities
Support patients through referral, consultation, investigations, treatment planning, and radiation therapy commencement; Coordinate appointments, investigations, and referrals; Proactively follow up to resolve treatment barriers; Keep patients informed about treatment stages; Connect patients with allied health and psychosocial support; Assist with billing, Medicare, and private health coverage; Maintain accurate patient pathway records; Identify opportunities to improve patient experience processes