Operations and Partnerships Manager Hybrid
Core
Lead end-to-end customer and member experience across the G'day Parks network, optimizing systems, processes, and technology adoption to drive B2B and B2C satisfaction.
Role type
Business Operations & Partnerships Manager
Builds
Customer experience platforms, operational systems, and supplier programs for a national network of holiday parks.
Domain
Tourism / Hospitality / Accommodation
Deliverable
product features
Required skills
Strategic planning, customer experience management, data analysis, project management, system integration, process optimization
Preferred skills
Tourism industry knowledge, CRM expertise, AI adoption, stakeholder management
Technologies
CRM systems, automation tools, AI platforms
Responsibilities
Lead optimization of business systems and customer operations; Manage key relationships with partners and suppliers; Drive customer service excellence initiatives; Analyse operational and customer data to support growth; Oversee strategic projects and system enhancements.