Assistente de Relacionamento Comercial - Mercado Envios
Core
Strengthen relationships with Mercado Envios partner agencies to improve engagement, operational efficiency, and service quality for customers.
Role type
Commercial Relationship Assistant
Builds
Partner agency engagement and service utilization
Domain
Logistics / E-commerce
Deliverable
dashboards & analysis
Required skills
Commercial relationship management, data analysis, presentation skills, problem-solving, KPI management, Google Sheets, Google Slides, Microsoft Office
Responsibilities
Manage relationships with partner agencies through visits and communication channels; Monitor partner portfolio and develop action plans for retention; Analyze performance indicators (cancellation rates, satisfaction) to propose corrective actions; Use digital tools to organize portfolio information and identify improvement opportunities.