Team Lead - Great Start (HB)
Core
Lead and train Patient Account Representatives in a call center environment to manage revenue cycle reimbursement, self-pay recovery, and account adjustments for healthcare clients.
Role type
Senior IC Team Lead (Revenue Cycle Operations)
Builds
Patient account resolution and reimbursement accuracy for healthcare clients
Domain
Healthcare / Insurance / Revenue Cycle Management
Required skills
Medicare/Medicaid billing, Appeals & Denials management, UB-04 & CMS 1500 forms, Account Review, Customer Service, Training & Coaching, Reporting, Subject Matter Expertise
Preferred skills
Healthcare field experience, HB experience, Windows environment proficiency
Responsibilities
Train new employees and facilitate refresher training sessions, Review and audit patient accounts to ensure timely and accurate payments, Coordinate activities related to PFS Follow-up, Manage task dashboard and work queue daily/weekly/monthly, Assist in implementation of standards and guidelines, Provide feedback to management on team performance and areas of improvement
