Enterprise Customer Success Manager
Core
Coach customers to achieve business goals, drive platform adoption, ensure renewals, and uncover growth opportunities for LogicMonitor's hybrid observability platform.
Role type
Enterprise Customer Success Manager
Builds
LogicMonitor AI-first hybrid observability platform for IT and business leaders
Domain
IT Infrastructure Management / Cloud Observability
Deliverable
client delivery
Required skills
Account management, customer success, technical product training, value articulation, de-escalation, success planning, stakeholder management
Preferred skills
SaaS experience, IT infrastructure knowledge, travel
Technologies
Windows, Mac, cloud computing, networking, infrastructure monitoring
Responsibilities
Assist accounts through implementation and onboarding, conduct quarterly business reviews, identify and address churn risks, coordinate with sales for account expansion, act as escalation point for critical issues, shepherd clients through professional services engagements
Seniority
Mid-Senior, hands-on IC
