National Service Manager
Core
Lead Rheem's National Field Service, Technical Support, and Spare Parts functions for over 60 employees, driving operational performance, safety, and P&L outcomes while shaping future service strategy.
Role type
Senior operational leader (National Service Manager)
Builds
National field service operations, technical support, spare parts logistics, and service transformation programs
Domain
Manufacturing (HVAC, water heating, plumbing) + Field Service Operations
Required skills
Strategic planning, operational leadership, P&L management, team development, process improvement, data analysis, stakeholder management, safety leadership, commercial acumen, change management
Preferred skills
Experience with field service management platforms (e.g., SAP FSM), background in plumbing/HVAC/water heating industries, experience leading geographically dispersed teams
Technologies
SAP FSM, field service management systems, data analytics platforms
Responsibilities
Lead and develop National Field Service, Technical Support, and Spare Parts functions; Take ownership of service performance, productivity, customer satisfaction, safety, and P&L; Shape and execute longer-term service strategy and operating model; Lead transformation through digital technology and process improvement; Identify root causes of service and warranty demand; Build organizational capability through talent development and succession planning; Champion safety and compliance; Develop performance measures using operational and customer data; Manage complex customer and operational issues
Seniority
Senior, hands-on IC with strategic scope