Technical Customer Assurance Manager
Core
Strategically engage in the development, implementation, and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery.
Role type
Senior IC Technical Customer Assurance Manager
Builds
Product support or solution portfolios
Domain
Business Services / Product Management
Deliverable
product features
Required skills
Business Strategies, Product Management, Project Management, Data Analysis, Market Research, New Product Development, Service Level Agreements, Business Development
Preferred skills
Agile Methodology, Digital Marketing, Thought Leadership, Value Propositions
Technologies
None stated
Responsibilities
Plan product support or solution portfolios throughout their lifecycle; Collaborate across regions to implement innovative services; Conduct business analysis to identify root causes and drive enhancements; Establish and manage service level agreements; Prepare marketing materials to support key customer account teams; Mentor lower-level employees.
Seniority
Senior, hands-on IC