Senior Manager, Product Management-Customer Planning and AI Enablement

USA - Pennsylvania - PhiladelphiaFull-time2026-10-23 → 2026-11-10

Core

Technology Product Manager responsible for Enterprise Account Management, customer planning, and US enablement of enterprise/global AI capabilities for the field organization.

Role type

Senior Manager, Technology Product Management

Builds

Enterprise Account Management capabilities (master data, hierarchies, Veeva Link) and US deployment of AI tools (Vault CRM AI, Conversational Intelligence, HCP Avatar, Dynamic Coaching)

Domain

Healthcare / Commercial Technology / AI Enablement

Deliverable

production ML models | product features

Required skills

Technology product strategy, AI capability assessment, stakeholder education, risk & governance, data architecture, roadmap planning

Preferred skills

Experience with Veeva CRM, Responsible AI frameworks, cross-functional leadership

Technologies

Veeva Link, Vault CRM AI, Conversational Intelligence, HCP Avatar, Dynamic Coaching, Master Data Management

Responsibilities

Own technology vision and roadmap for customer planning and AI enablement; Lead assessment and US deployment of enterprise AI capabilities; Educate stakeholders on AI risks, limitations, and use cases; Define target-state architecture for Enterprise Account Management data flows; Partner with global teams to translate products for US implementation

Seniority

Senior Manager, hands-on IC with strategic oversight

About gsk

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.