3DaaS Program Manager – Business Operations and Process Management
Core
Lead business operations and process management for the worldwide 3DaaS program, ensuring consistent execution, accurate billing, and effective partner compensation.
Role type
Senior Program Manager (Business Operations)
Builds
End-to-end operating processes for 3DaaS including contract administration, invoicing, and partner compensation cycles.
Domain
Additive Manufacturing / Industrial Services
Required skills
Cross-functional program management, subscription and contractual operations, process design and continuous improvement, billing and financial reconciliation, data analysis and reporting, stakeholder coordination, change management
Responsibilities
Manage end-to-end operating processes including contract administration, renewals, entitlements, supplies replenishment, and invoicing; Define responsibilities and handoffs across Customer Success, Service Operations, and regional stakeholders; Oversee monthly invoicing workflow from consumption to delivery; Govern customer compensation workflows; Coordinate worldwide program execution across AMS, EMEA, and APJ; Lead automation initiatives for system integration and operational readiness.
