Business Operations Analyst
Core
Owns the end-to-end operational lifecycle of customer purchases, subscriptions, onboarding, and billing communications within a GenAI business environment.
Role type
Senior Business Operations Analyst
Builds
Accurate transaction records, timely fulfillment of token-based deliveries, and reliable billing data across sales, support, and finance teams.
Domain
SaaS / Generative AI
Required skills
End-to-end purchase order management, subscription lifecycle administration, high-volume ticket triaging, cross-functional coordination, process improvement, data reconciliation, autonomous operation, SaaS billing expertise
Preferred skills
Experience with token-based delivery models, familiarity with enterprise account management portals
Technologies
Stripe, Zendesk, Jira, Monday.com, Enterprise Management Portal
Responsibilities
Manage full lifecycle of inbound purchase orders and task orders; Track customer engagements from purchase request through delivery; Coordinate token-based deliveries end-to-end; Own daily Zendesk ticket volume for triaging and resolution; Process subscription upgrades, cancellations, and renewals; Reconcile customer account information across platforms; Coordinate across sales, support, finance, contracts, and delivery teams; Identify recurring customer issues and recommend process improvements
Seniority
Mid-level, hands-on IC