Customer Engineer
Core
Building the technical support experience and platform infrastructure for AI/ML workloads at Modal.
Role type
Senior IC Customer Engineer (Systems & AI/ML)
Builds
Production code, automation, tooling, dashboards, and documentation for the Modal platform.
Domain
Cloud infrastructure, AI/ML, GPU computing, distributed systems.
Deliverable
production ML models | product features | infrastructure
Required skills
Low-level infrastructure (OS, networking, distributed systems), AI/ML engineering (training, inference, GPUs), automation, debugging, system design
Preferred skills
Open source contribution, technical writing, customer-facing communication
Technologies
Kubernetes, Docker, Python, CUDA, Linux, gRPC
Responsibilities
Ship code to fix bugs and build features based on customer feedback; Debug and optimize customer AI/ML workloads; Design scalable support tooling and dashboards; Translate customer patterns into platform improvements; Contribute to open source and technical content
Seniority
Senior, hands-on IC
