DFE Service Product Manager
Core
Managing a large installed base of 6,300+ DFE systems worldwide, overseeing the product lifecycle from new introduction to end-of-life, and driving service strategies to improve productivity and customer experience.
Role type
Senior Product Manager (Digital Front End / Digital Printing)
Builds
Service strategies, field communications, knowledge management, and continuous improvement initiatives for DFE systems.
Domain
Digital printing industry, Prepress workflows, DFE (Digital Front End) solutions
Deliverable
product features
Required skills
Product lifecycle management, service strategy definition, field communications management, KPI analysis, knowledge management, escalation supervision, cross-functional collaboration, project management, problem-solving
Preferred skills
Software/system integration experience, multidisciplinary global organization experience
Technologies
DFE solutions, Prepress workflows
Responsibilities
Leading New Product Introduction (NPI) activities, defining and driving service strategies, managing field communications, monitoring and analyzing service KPIs, overseeing knowledge and documentation management, supervising escalations and known issues, driving continuous improvement initiatives