ServiceNow Product Architect
Core
Own end-to-end architecture for assigned ServiceNow products, serving as the functional/technical owner and primary platform-facing partner to business Product Owners.
Role type
Senior ServiceNow Product Architect
Builds
Scalable, secure, and supportable ServiceNow solutions and integrations for enterprise clients
Domain
Enterprise IT Service Management (ITSM) and ServiceNow platform
Required skills
ServiceNow architecture, IntegrationHub, Flow Designer, JavaScript, REST/SOAP APIs, CMDB/CSDM governance, AI/Agentic workflows, enterprise ERP/CRM integration, release automation, stakeholder influence
Preferred skills
Certified Technical Architect (CTA) or Certified Master Architect (CMA), Certified Application Developer (CAD), ITIL 4 Foundation, SAFe POPM/CSPO/PSPO, Service Graph, Discovery, Service Mapping
Technologies
ServiceNow, IntegrationHub, Flow Designer, JavaScript, REST, SOAP, Service Graph, Discovery, Service Mapping, Now Assist, MCP, AI Studio
Responsibilities
Lead architecture reviews and design-authority forums; establish platform guardrails and reusable patterns; qualify and prioritize new ideas using WSJF; design integration approaches and data ownership models; partner with developers to remove blockers and review code; provide technical triage for severe issues; mentor developers on reusable patterns; facilitate discovery workshops and demonstrate capabilities to business stakeholders.
Seniority
Senior, hands-on IC
