Triage Specialist (6378)
Core
Intake, assessment, prioritization, and routing of business requests to ensure operational consistency and timely resolution.
Role type
Operations Triage Specialist
Builds
Operational reports tracking request volumes, backlogs, and turnaround times
Domain
IT Operations / Business Support
Deliverable
dashboards & analysis
Required skills
Request management, ticketing systems, case management, prioritization, documentation, stakeholder communication, process improvement
Preferred skills
Data analysis, SQL, Python, business analysis
Responsibilities
Perform daily intake and triage of incoming business requests; Evaluate, prioritize, categorize, and route requests; Monitor request status and maintain accurate documentation; Conduct light-to-moderate analysis to validate information and identify trends; Develop and maintain basic operational reports; Communicate with stakeholders to clarify requirements and provide updates; Identify and recommend process improvements.
Seniority
Mid-level, hands-on IC
