Senior Product Manager
Core
Own the strategy and roadmap for Calls & Routing, the core of Aircall's product, ensuring reliable call delivery and seamless AI-to-human handoffs.
Role type
Senior Product Manager (B2B SaaS)
Builds
Customer communications platform features for voice, SMS, WhatsApp, and AI agents
Domain
B2B SaaS / Customer Communications / AI
Deliverable
product features
Required skills
Product strategy, roadmap planning, data analysis, stakeholder management, technical fluency, B2B SaaS experience
Preferred skills
Telco, CCaaS, cloud telephony, AI-powered products
Technologies
AI, voice, SMS, WhatsApp
Responsibilities
Gather customer insights from admins, supervisors, and agents; define ambitious goals and success metrics; own end-to-end delivery and go-to-market alignment; align dependencies with AI and other product teams.