ServiceNow Systems Analyst
Core
Lead requirements discovery, process analysis, and solution design for a multi-year ServiceNow platform modernization and greenfield implementation.
Role type
Staff ServiceNow Systems Analyst (Solution Design & Functional Leadership)
Builds
Enterprise ServiceNow platform capabilities and modernized ITSM/SPM/IRM solutions
Domain
IT Service Management / Enterprise Software Modernization
Required skills
ServiceNow platform architecture, solution design, requirements analysis, stakeholder facilitation, process analysis, ITSM, SPM, APM/EA, IRM, HAM, SPO, Now Assist, greenfield implementation, legacy modernization
Preferred skills
Fortune 500 experience, ServiceNow community thought leadership, ServiceNow licensing and packaging expertise
Technologies
ServiceNow, Java, Python, JavaScript
Responsibilities
Lead requirements discovery and solution design efforts; Define functional designs aligning with platform guardrails; Partner with architects and developers to ensure design intent; Act as primary platform representative for business stakeholders; Facilitate design workshops to align business priorities; Contribute to large-scale greenfield implementations and legacy modernization; Incorporate licensing considerations into solution design; Evolve platform patterns and best practices.
Seniority
Staff, hands-on IC with strategic influence