Claims Consultant - Remote
Core
Primary claims support resource for service teams, field partners, brokers, and clients in the small and mid-sized market segment, acting as a central point of contact for claims-related inquiries and issue resolution.
Role type
Claims Consultant (Customer Support & Operations)
Builds
Client experience and service delivery for small and mid-sized insurance clients
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
claims knowledge, communication, relationship management, judgment, account management, claims systems navigation, issue resolution, stakeholder collaboration
Preferred skills
Property & Casualty insurance experience, commercial insurance client support, insurance certifications, prior client-facing experience
Responsibilities
Serve as primary point of contact for claims inquiries; research and provide accurate claims information; resolve routine claims questions independently; translate complex claims information into clear communication; participate in client meetings and broker discussions; act as a trusted advisor; support service recovery efforts; assist clients in understanding claims processes; improve operational efficiency by resolving issues upstream; manage multiple accounts and priorities; identify complex issues requiring escalation; facilitate communication between stakeholders
Seniority
Mid-level, hands-on IC