Benefits Specialist, Workforce Benefits Account Management - West Region
Core
Account manager for 100-499 lives block of business, managing relationships with new and existing customers for Life, Disability, Absence Management, and Supplemental Health products.
Role type
Benefits Account Manager
Builds
In-force business and customer satisfaction for small group insurance accounts
Domain
Insurance / Benefits Administration
Deliverable
client delivery
Required skills
customer service, contract provision communication, data management, billing resolution, claim escalation resolution, renewal management, implementation coordination, negotiation support, multitasking, problem solving
Preferred skills
sales aptitude, mathematics aptitude, independent decision making
Technologies
Windows XP, MS Word, MS Excel, MS Outlook, GO portal
Responsibilities
Serve as primary service contact for assigned book of business; respond to customer inquiries; manage day-to-day service work including Agent of Record changes, licensing updates, and complex billing resolutions; manage renewal process and coordinate with underwriting; attend face-to-face meetings and benefit fairs; collaborate with sales executives to identify growth opportunities; drive proactive service touchpoints; participate in special projects for process improvement.
Seniority
Individual Contributor