Agency Services Manager
Core
Lead Unit Managers and trainers to oversee contracts, licensing, appointments, and quality assurance for financial professionals and distribution partners selling Symetra products.
Role type
Senior IC operations manager (agency services)
Builds
Operational processes for producer contracting, licensing, and service delivery
Domain
Insurance (Life, Retirement, Benefits) + Agency Operations
Required skills
People leadership, operational performance management, quality assurance, budget management, cross-functional collaboration, strategic execution, financial acumen
Preferred skills
Life insurance/annuity operations, producer contracting, licensing, appointments, independent marketing organizations, broker general agencies, training program oversight
Technologies
None explicitly stated
Responsibilities
Coach and develop front-line managers and trainers; ensure timely and accurate service for distribution partners; oversee quality assurance to reduce rework; guide training delivery for onboarding and process changes; execute growth and transformation initiatives; manage operating budgets and staffing resources
Seniority
Senior, hands-on IC