Configuration Operations Team Lead
Core
Manage a designated technology area or customer group with moderate risk and complexity, utilizing technical expertise to operate systems, resolve incidents, and identify revenue growth opportunities.
Role type
Senior IC Configuration Operations Team Lead
Builds
Operational stability and service revenue growth for customer accounts
Domain
IT Services / Technical Support
Required skills
Server administration, Technical security management, Performance management, Incident resolution, Customer relationship management, Contract renewal consultation, Technical consultation, Knowledge sharing, Data analysis, Process improvement
Preferred skills
ITIL Certifications, Advanced degree in Computer Science or Information Systems
Technologies
Operating Systems, Test Equipment, Hand Tools
Responsibilities
Resolve technical incidents independently and collaborate on complex issues, Implement organization solutions for customer requirements, Build and maintain senior-level relationships in assigned accounts, Identify opportunities for service revenue growth, Develop conclusions and written reports through research and data analysis, Provide technical consultation during contract renewals