Senior Technical Support Engineer

New York CityFull-time$105k–$125k2026-11-06

HybridNo visa sponsorship

Core

Senior Technical Support Engineer leading complex escalations, designing long-term solutions, and acting as a trusted advisor for B2B SaaS clients.

Role type

Senior IC technical support engineer

Builds

Internal tooling, documentation, and support processes

Domain

B2B SaaS / Identity Risk / Fintech

Required skills

Troubleshooting APIs and logs, mentoring junior engineers, cross-functional collaboration, on-call/incident response, scripting (Python/Bash), Zendesk, Looker, Postman

Preferred skills

Experience in B2B SaaS, deep product knowledge, data-driven feedback

Technologies

Zendesk, Looker, Postman, Python, Bash

Responsibilities

Lead high-priority and complex support escalations, design solutions for recurring issues, mentor junior team members, represent Support in cross-functional meetings, participate in on-call rotations

Seniority

Senior, hands-on IC

About Alloy

Series C200 Employees

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.