Dutch Customer Support Agent
Core
Handle email and phone support inquiries for Dutch customers, monitor and report bugs, and provide support via Facebook DMs and comments.
Role type
Tier 2 Customer Support Agent
Builds
Resolved customer issues and documented bug reports for the Creative Fabrica AI platform
Domain
SaaS / Generative AI / Design Tools
Deliverable
client delivery
Required skills
Verbal and written Dutch, Verbal and written English, Analytical skills, Troubleshooting, Documentation, Escalation management
Preferred skills
Social media support experience, Ticketing software experience, Basic graphic design knowledge
Responsibilities
Resolve incoming phone calls and email tickets, Handle escalated customer issues and complaints, Monitor and report bugs, Provide support via Facebook DMs and comments, Maintain comprehensive records of escalated cases, Identify trends in customer and agent escalations
