Product Advertising Specialist
Core
Resolve incidents and user queries for Mercado Livre's advertising platforms, transforming feedback into product improvements and automations across Latin America.
Role type
Product Operations Specialist (Technical Support)
Builds
Advertising platform stability, automation agents, and improved user experience for LATAM merchants.
Domain
E-commerce / Digital Advertising
Required skills
Technical support, ticket management, API integrations, product operations, incident resolution, stakeholder communication, AI automation, data analysis
Preferred skills
Digital advertising platforms, regional LATAM context, beta testing, user feedback collection
Technologies
AI agents, ticketing systems, advertising platforms, APIs
Responsibilities
Manage and resolve technical support tickets for advertising platforms; Act as a facilitator between external users and internal IT teams; Prioritize high-impact business cases; Identify product usability improvements; Participate in beta testing and collect user feedback; Automate ticket investigations using AI agents.
Seniority
Mid-level, hands-on IC
