Automotive Service Advisor
Core
Serve as the key connection between customers and in-shop technicians, managing appointments, repair reviews, and service distribution.
Role type
entry-level automotive service advisor (customer service & sales)
Builds
car care services and repair workflows for AAA members
Domain
automotive retail and service
Deliverable
product features
Required skills
customer service, appointment scheduling, repair review, work distribution, warranty program management, communication, automotive technology knowledge, problem-solving
Preferred skills
automotive industry experience, sales experience, ASE Service Advisor Certification, valid driver's license
Technologies
automotive service management systems, warranty platforms
Responsibilities
greet customers and schedule appointments, review repairs and services with customers, distribute work to technicians, arrange towing or alternate transportation, monitor inspection dates and notify customers of service needs
Seniority
entry-level IC