Manager, Implementation Architects- New York City
Core
Lead a distributed team of Implementation Architects to manage the technical post-sales journey, ensuring customers successfully architect and integrate billing solutions.
Role type
Manager, Implementation Architect (Player-Coach)
Builds
Billing integration architectures and custom pricing models for enterprise customers
Domain
SaaS Billing / Revenue Operations / API Integrations
Required skills
Technical post-sales leadership, team coaching, API design, system integrations, SQL, technical discovery, cross-functional partnership
Preferred skills
Experience with webhooks, debugging complex issues, translating business requirements to technical architecture, hiring management
Technologies
Python, SQL, Kafka, Spark Streaming, AWS, PostgreSQL, Apache Druid, Clickhouse, Typescript, React, Tailwind CSS
Responsibilities
Lead and coach a team of Implementation Architects across SF and NYC; Act as an Implementation Architect for assigned customers; Own team delivery outcomes and quality; Engineer and ship product enhancements like custom pricing models; Drive consistent implementation methodology; Partner with Customer Success for account health; Escalate and resolve technical blockers; Identify patterns to advocate for product improvements.
Seniority
Manager, hands-on IC with people management